More than forty-five fellow promotional distributors shared their customer questions and experiences. If you have any questions not listed herein please by all means feel free to contact us and we'll get back to you as soon as possible. These questions were gather on a social forum for use as an aid to customers, they are by no means the implied opinion of Phoenix820.
When imprinting on promo items (Pens, Mugs, T-shirts) white will be considered one of your imprint colors unless imprinting on a white item. (ex. 1 Color/1Location) When printing on paper white will not be considered a color.
The only items with next day turnaround are printed materials, and only if you're located in the Colorado Springs Area. We are an online promotional distributor and 99% of our products are not on hand.
Our pint glasses will only be 16oz (a pint), we do carry shot glasses, and whisky glasses as well.
with over 8,500 options with pens we can assist you with this but knowing whether you prefer plastic, metal, cheap or premium would greatly assist us with guiding your selection.
Shipping is rarely free unless a specific supplier is offering it because of a special. Shipping will not be on quote, but will be on the completed PO when they calculate taxes as well.
Sorry but No. In special cases (local clients only) clients may pick up apparel or print items from vendors.
We are a locally owned and operated Colorado business but we are not manufacturing ANY of our promotional products
I need custom printed toothpicks.
What is bleed? Why do you need bleed? What is Hi-res?
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The logo from your website will never be in the correct format needed for printing any of your promotional products. Websites are using raster images and most vendors need "print ready" art files in a vector format or Hi-Res.
We don't price match, but you could still ask.
If the items all come from different vendors they will each apply their own respective setup fee.
No, Maybe yes (LOL). Posted minimums can be worked around but that is entirely upon the suppliers discretion. Those that allow you to get less than minimum (LTM) require that you get 50% of the posted quantity and will add a LTM charge typically $30 - $55
Artwork can not be delivered via fax machine. Art files need to be emailed and in their "art-ready" format. preferably a vector file. (.eps, .ai) or pdf.
Setup fees are for applied by the manufacturers. Unless the order is a re-order they will assess an initial setup charge. In some case re-orders could have a reduced-setup fee.
Our balloons will NEVER come inflated. I'd hate to imagine what is cost to ship 1000 inflated balloons.
An exact reorder will have NO changes other than quantity ordered. Changing the artwork adds a setup fee and different sizes could lead to changes in price if they are larger items.
Whatever product this may be (likely a t-shirt), they will have to align and setup the product 10 times. Look for another imprinting option or ask if the product has a multi-color setup.
Embroidery is very specific. When garments are getting embroidered they will have to determine the thread count. The larger and more complex the art the higher the thread count (most times).
4x Shirts costs more because the manufacturer sells fewer of them and there's just more material.